Certified B Corp

We join 2000+ UK B Corporations who are using business as a force for good.

The certification is independently awarded, constantly reviewed and a real indication that you’re doing things the right way.

Drawing on hundreds of data points and deep market insights, we tailor insurance programmes that support not only your growth ambitions but also your values and ESG commitment.

As an ethical advisor, we always put clients first, treat our staff well, and do all we can to support communities and environment.

Capsule Impact Report

The Capsule score. Proud of it.

Every member of the B Corp community is given a score based on all the points checked in their application. The areas examined are Governance, Workers, Community, Environment and Customers. The minimum score for acceptance is 80 and we achieved a score of 87.5, something we are really proud of. The score is reviewed every three years but we’re always looking to improve by examining everything we do.

Environment
Capsulites
Community
Governance
Customers

Environment

Sustainable values may start with reducing the amount of resources you use as a business, but they aren’t limited to just that. By building environmental stewardship into all areas of the company, we’re developing a powerful sense of purpose that encourages our team members to consider both their individual footprint and the broader implications of our actions.

Read the full Impact Report to find out more.

Environment

Capsulites

Company culture has become something of a buzzword in recent years, but we want it to have real meaning for our Capsulites. This involves finding out what they want, and delivering on it. We’ve found that they need a workplace that aligns with their beliefs - a place where they feel supported, heard, and valued.

Read the full Impact Report to find out more.

Capsulites

Community

Diversity, inclusion, and giving back has never been more important - and not just on a moral level. We’re increasing our creativity, making our brand more accessible to all kinds of talent, and ultimately creating a sense of belonging for our Capsulites.

Read the full Impact Report to find out more.

Community

Governance

Without good governance, we can’t fulfil our other commitments. It’s as simple as that.

Read the full Impact Report to find out more.

Governance

Customers

We’re firm believers that success should never be motivated by profit alone. In fact, we believe the most successful businesses are the ones that look beyond their bottom line by building strong ESG policies. And they’re the ones we’re focused on supporting.

Read the full Impact Report to find out more.

Customers
Client feedback

How are we doing?

As a business, Capsule asks for honest and constructive feedback from our clients as to how we are doing.

This allows us to improve and assess areas for improvement. The world of insurance is notoriously stuffy and formal. Capsule are committed to loosening the collars and cuffs to speak to our clients as real people.

Less jargon. More human!

*Figures accurate as of August 2024 and relate to surveys completed between September 2023 and August 2024. Net Promoter Score for same period is 85.