Contact us
You can send us details of your complaint by:
Email:
Post:
Complaints TeamCapsule Insurance Services Limited
Festival House,
Jessop Ave,
Cheltenham
GL50 3SH
Did we miss the mark?
We’re here to make things right and resolve your complaint as quickly as possible. Sometimes we might need to involve your insurer - if that’s the case or there are any other delays, we’ll let you know.
If you’re not happy with our decision, you can reach out to the Financial Ombudsman Service (FOS). They’re an independent organisation that helps resolve disagreements between customers and financial services companies.
We’ll do everything we can to fix things before it gets to that point though.
Contact the FOS by:
Phone:
0800 023 4567
Email:
complaint.info@financial-ombudsman.org.uk
Post:
Financial Ombudsman Service Exchange Tower
Harbour Exchange Square
London
E14 9SR
Web:
Contact us
Take your next step.
If you’re interested in how we can help or just want to introduce yourself, get in touch. We’re always happy to talk. Alternatively you can book a meeting with one of the team using the Capsule Calendar.