Protecting the brands consumers trust

Consumer brands operate in fast‑moving, reputation‑driven markets. Whether you manufacture food or cosmetics, sell clothing or lifestyle products, or distribute through retail and e‑commerce channels, your business faces a wide range of evolving risks at every stage of the supply chain. As your brand grows, launches new products, or enters new markets, your risk profile changes. Specialist advice ensures your cover keeps pace with your ambitions, regulatory obligations, and contractual requirements, at every stage of growth. 

 

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Cover that keeps pace with your brand

Our team focuses on the risks that matter most to consumer brands, whatever stage you’re at. We provide the core insurances your business depends on, including Product & Public Liability, Product Recall, Cargo, Cyber, and Directors’ & Officers’ cover, alongside more specialist protections tailored to the unique challenges of consumer goods, from supply chain disruption to retailer requirements. Every policy is structured to adapt as your products, channels, and markets grow. So you can launch, scale, and trade with confidence, knowing your risks are understood and proactively managed by specialists who work with consumer brands every day.

 

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Benchmark your cover today

Download our benchmarking document to see how your risks and policy limits compare across the industry.

Meet our Consumer experts

Dan de Gruchy

Head of Consumer

Joining the Capsule team not long after inception, Dan has led the relationships with the majority of our major physical risk clients, tailoring a bespoke service plan for 200+ new clients.

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Charlotte Teakle

Consumer Lead

Charlotte is Capsule’s Consumer Lead, working closely with brands as they grow and adapt. She has strong experience managing client and partner relationships and is focused on delivering insurance solutions that support their growth.  



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Michael Jenkins

Broking Head of Consumer

Michael leads Capsule’s Consumer Broking team with over 10 years’ experience in broking, underwriting, and claims. He’s helped brands grow from launch to large-scale expansion, specializing in complex risks and tailored solutions to keep consumer businesses protected as they scale. 

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Emma Parnell

Consumer Broker

Emma is a Chartered Insurance Broker with 23+ years of industry experience. She focuses on the Consumer sector and specialises in financial lines, commercial, and corporate risks, playing a key role in insurer negotiations and client relationship management. 

 

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More than just insurance...

Helping Consumer teams tap into the community, knowledge and support they need:
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Events 

Get first access to Capsule's Consumer focused events and networking

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Partners

A network of partners, who understand the scale-up journey 

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Content 

Guides, new resources and blogs on the stuff that matters when you're growing fast 

Common FAQs 

Many Consumer businesses have questions standard insurance brokers can't always answer. Here are the ones we get asked most. 
 

What is Consumer insurance?

Consumer insurance is specialist cover designed for brands that make, import, or sell physical products directly to the public. Unlike standard business insurance, it's built around the specific risks that come with consumer products - from product liability and recalls to marketplace compliance and international sales. Whether you're a challenger brand selling online or an established retailer, the right cover protects you if a product causes harm, a customer makes a claim, or something goes wrong in your supply chain. 
 

What insurance does a Consumer brand typically need?

Most Consumer brands need a combination of covers that reflect how they design, manufacture, and sell their products. At the core, this usually includes product liability insurance to protect against claims arising from your products, as well as public liability insurance for third-party injury or property damage.

If you employ staff, employers’ liability insurance is a legal requirement in the UK. Beyond that, many brands also choose to cover their stock and contents, particularly if they hold inventory or rely on warehousing. For e-commerce businesses, cyber insurance is increasingly important to protect against data breaches and online threats.

The right combination depends on your product type, supply chain, and sales channels, so your cover should be tailored rather than off-the-shelf.

 

We’re selling internationally, do we need different insurance?

Selling internationally does introduce additional risk, and your insurance needs to reflect that. 

You’ll typically need to ensure your policy includes the territories you sell into, and in some cases, you may need specific extensions or local policies to stay compliant. International retailers and distributors may also require higher levels of cover before working with you.

Making sure your insurance is set up correctly from the outset helps avoid gaps in protection as you expand.

 

Do I need insurance if I use a third-party manufacturer?

Even when manufacturing is outsourced, responsibility for the finished product usually sits with the brand selling it. In practice, if a product causes harm or damage, claims are far more likely to be made against the brand owner than the manufacturer.

Because of this, most consumer brands carry their own product liability insurance regardless of who makes the product. Manufacturers often have their own cover in place, but this doesn’t replace the need for the brand’s policy.

Depending on the setup, manufacturers may also be referenced in the policy or within contracts, but the primary exposure typically remains with the brand.

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Book a meeting

Speak to our team to review if 
your current cover is keeping pace with your Consumer brand's growth.